Novotel Samator Surabaya Timur | Hotel in Surabaya

| 8.3 (313 Reviews) | 2 Bathrooms 29 Guests

Surabaya Hotel | Novotel Samator Surabaya Timur

Hotel in Surabaya

Comfortable Accommodations

Rooms feature air-conditioning, city or river views, walk-in showers, and modern amenities such as free WiFi, flat-screen TVs, and work desks. Additional comforts include bathrobes, soundproofing, and interconnected rooms.

Exceptional Facilities

Guests can enjoy spa facilities, a swimming pool with a view, fitness center, and massage services. The hotel offers a restaurant serving international cuisine, a bar, and a kids' pool. Free WiFi is available throughout the property.

Prime Location

Located in Surabaya, the hotel is 5 mi from Submarine Monument, Gubeng Train Station, and Sharp Bamboo Monument. Juanda International Airport is 6.8 mi away. Nearby attractions include Surabaya Zoo and Hutan Bambu Keputih, each 3.7 mi from the property.

Guest Satisfaction

Highly rated for its swimming pool, attentive staff, and delicious breakfast, the hotel ensures a pleasant stay for all visitors.

Novotel Samator Surabaya Timur is located in Surabaya.

This 312 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Wheelchair Accessible, Sports/Activities, and several others. This is a 4 star rated property and has over 313 reviews with the average score of 8.3 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 312 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Novotel Samator Surabaya Timur in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Novotel Samator Surabaya Timur”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Wine/Champagne

Fruit

Restaurant

Kids' meals

Parking

Free parking

Parking

Parking garage

Accessible parking

Parking on site

Accessibility

Wheelchair accessible

Activities

Game room

Kids' club

Head massage

Locker rooms

Back massage

Fitness center

Massage

Spa facilities

Spa/Wellness packages

Foot massage

Hand massage

Fitness

Full-body massage

Neck massage

General

Facilities for disabled guests

Non-smoking rooms

Safe

Air conditioning

Elevator

Guest Services

24-hour front desk

Ironing service

Meeting/Banquet facilities

Daily housekeeping

Room service

Airport shuttle

Laundry

Fax/Photocopying

Babysitting/Child services

Concierge

Dry cleaning

Lockers

Express check-in/out

Baggage storage

Airport shuttle (additional charge)

Suit press

Internet

Free Wifi

Internet

Wifi

Outdoors

Outdoor furniture

Outdoor pool

Security/Safety

Fire extinguishers

Key access

CCTV outside property

Smoke alarms

Security alarm

CCTV in common areas

24-hour security

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Property cleaned by professional cleaning companies

Guest accommodation disinfected between stays

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Breakfast to-go containers

Physical distancing in dining areas

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Face masks for guests available

First aid kits available

Access to healthcare professionals

Process in place to check health of guests

Thermometers for guests provided by property

Contactless check-in/out

Cashless payment available

Mobile app for room service

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Spa

Swimming pool

Pool with view

Kids' pool

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.61

Location:

7.86

Staff:

8.7

Facilities:

8.57

Comfort:

8.71

Cleanliness:

8.84

Timothy

Jul 19, 2026 07:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Very helpful staff

Summary: Super staff v helpful

See All Reviews

Room Arrangement

Room Info	Facilities
Superior King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Toothbrush, Toilet, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Interconnecting room(s) available, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Superior King Suite Room Type: Suite Room Size: 76 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Bathrobe, Bathtub or shower, Toothbrush, Toilet, Additional bathroom, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa, Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Socket near the bed, Clothes rack, Pajamas Pool and Spa Pool towels
Superior Twin Room Room Type: Twin Room Size: 29 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Toothbrush, Toilet, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Interconnecting room(s) available, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Accessible by elevator, Toilet with grab rails, Entire unit wheelchair accessible, Upper floors accessible by elevator, Shower chair Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Deluxe Double Room Room Type: Double Room Size: 30 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Toothbrush, Toilet, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Interconnecting room(s) available, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa, Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Deluxe Twin Room Room Type: Double Room Size: 30 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Toothbrush, Toilet, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Interconnecting room(s) available, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa, Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Executive Suite with 1 King Size Bed and 2 Single Bed Room Type: Double Room Size: 128 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Bathrobe, Toothbrush, Toilet, Additional bathroom, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa, Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Executive Suite with 1 King size Bed Room Type: Suite Room Size: 56 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Conditioner, Slippers, Free toiletries, Shower, Bathrobe, Toothbrush, Toilet, Additional bathroom, Toilet paper, Shampoo, Body soap, Walk-in shower, Towels, Hairdryer, Guest bathroom, Shower cap General Soundproof, Carpeted, Key access, Smoke Alarm, Safe, Fire extinguisher, Air conditioning, Trash cans, Tile/Marble floor, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa, Desk, Sitting area View City view, River view, View Bedroom Linens, Wardrobe or closet Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels
Executive Suite Room Type: Suite Room Size: 160 m²	Food & Drink Tea/Coffee maker, Bottle of water General Key access, Smoke Alarm, Fire extinguisher, Safe, Trash cans, Air conditioning, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa View City view, River view, View Bedroom Linens, Wardrobe or closet Bathroom Walk-in shower, Towels Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack Pool and Spa Pool towels
Executive Twin Room Room Type: Double Room Size: 30 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water General Key access, Smoke Alarm, Fire extinguisher, Safe, Trash cans, Air conditioning, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa View City view, River view, View Bedroom Linens, Wardrobe or closet Bathroom Walk-in shower, Towels Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack Pool and Spa Pool towels
Executive Double Room Room Type: Double Room Size: 30 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water General Key access, Smoke Alarm, Fire extinguisher, Safe, Trash cans, Air conditioning, Key card access Media & Technology Flat-screen TV, Telephone, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Kitchen Refrigerator, Dryer, Electric kettle Living Area Sofa View City view, River view, View Bedroom Linens, Wardrobe or closet Bathroom Walk-in shower, Towels Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room amenities Clothes rack Pool and Spa Pool towels

FAQ's

Is this Novotel Samator Surabaya Timur pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Novotel Samator Surabaya Timur?

Check-in time for Novotel Samator Surabaya Timur starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Novotel Samator Surabaya Timur have a swimming pool?

Yes, this Novotel Samator Surabaya Timur has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Novotel Samator Surabaya Timur?

Best-rates for the Novotel Samator Surabaya Timur starts from $51 per night with includes Air Conditioner, Wheelchair Accessible, Sports/Activities, Restaurant, Guest Services, Laundry, Balcony/Terrace, Accessibility, Transportation/Shuttle, Spa, Entertainment, Breakfast, Child Friendly, Parking, Pool, View, Security/Safety, Bar, Business Services, Wellness Facilities, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Novotel Samator Surabaya Timur a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Novotel Samator Surabaya Timur wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Novotel Samator Surabaya Timur is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Novotel Samator Surabaya Timur?

Based on the information reported by the owner or manager, the Novotel Samator Surabaya Timur indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Novotel Samator Surabaya Timur?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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